FAQ
Check out our Frequently Asked Questions below. If you still need help, please contact us. We are here for you!
Shipping
Where do you ship to?
Answer here
How long does shipping take?
Every order is currently custom made to order and takes 2.5 weeks from the time of sale to product in hand. We are a growing small business and building up a stock for faster shipping times. Follow us on IG @peacehairco for ready to ship inventory.
Returns
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at peacehairex@gmail.com
All Things Hair
Do you offer a PRO discount?
Yes! All pros receive 20% off order's and in exchange we want to promote you on socials! To sign up email peacehairex@gmail.com or reach out on IG @peacehairco and we’ll get you set up as a brand ambassador! We highly recommend charging full retail and reinvesting into education or back stock for your clients. Bigger discounts come with larger orders to help make this happen!
How many grams per weft do you offer?
Genius Weft: 12”-18” 20 grams per pack, 20”-28” 25 grams per pack
1/2 Pack of Machine Weft: 50 grams per pack
Machine Weft:100 grams per pack
Volume Weft: 180 grams per pack
Invisible Tape Ins: 50 grams per pack
I-Tips: 100 grams per pack
K-Tips:100 grams per pack
Halo Hair Bands: 120 grams
What comes in a pack & how many do I need?
Genius Weft: 1 pack = 3 wefts Volume = 1 pack, Length + Volume = 2 packs, Length + Extra Volume = 3 packs.
1/2 Pack of Machine Wefts: 1 pack = 50 grams, Volume = 1 pack. Please select machine or volume wefts for a full long look.
Machine Weft: 1 pack = 1 30” piece, Volume = 1 pack, Length + Volume = 2 packs, Length + Extra Volume = 2 packs.
Volume Weft: 1 pack = 30” piece, Length + Volume = 1 pack, Extreme Length + Extra Volume = 2 packs.
Invisible Tape Ins: 1 pack = 20 pieces, Volume = 1-2 pack, Length + Volume = 2-3 packs, Length + Extra Volume = 3-4 packs based on the average full head of 150 grams.
I-Tips:1 pack = 100 pieces, Volume = 1 pack, Length + Volume = 1-2 packs, Length + Extra Volume = 2 packs.
K-Tips:1 pack = 100 pieces, Volume = 1 pack, Length + Volume = 1-2 packs, Length + Extra Volume = 2 packs.
Halo Hair Bands: 1 pack = 1 halo band
Why is thickness & density important?
For a full look with thickness through the ends, the hair is double drawn and has a density of 35% paired with a higher amount of grams this sets us apart from popular brands on the market. The average amount of grams per weft is 16 and the average density is 20%
How do you offer brass free hair?
Our donors are primarily Slavic and have naturally light hair. There are no harsh chemicals used to lighten up dark hair for bright blondes and for deeper shades we use donors with dark hair. This allows us to be silicone free because the extensions do not need to be coated after the chemical process to feel good.
What does cuticle intact mean?
The hair is kept flowing in the same direction the ponytail was cut allowing the cuticle to stay intact and to be tangle free. Unlike remy hair which is the remnants that has fallen on the floor and scooped up to be made into lesser quality extensions. The cuticle is intact, but the hair is laying all different directions.